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Shipping & Returns

Online return policy

As you may know, we’re a webshop with little stock and a big focus on sustainability. That’s why we encourage you to only order items you know you’ll love. Are you curious about sizing, fit, material or more? You can always drop us a message. 

Sometimes an item just isn’t what you expected, in which case you have the right to return it within 14 days. All return items must be unworn, unwashed, un-damaged and still have the original hangtag attached. Please note that Final Archive Sale items can't be exchanged nor returned. 

Please include a filled-out return form (also to be found in your parcel) with your shipment. Once we receive your return, we’ll refund your money to the account and payment method used for your order. The return shipment costs are for your own expense and TITS is not responsible for returned items being lost or damaged during transit.

Return address:

T.I.T.S.
Pilotenstraat 18C
1059 CJ Amsterdam
The Netherlands

Chamber of Commerce number: 
VAT number: NL865103446.B01
IBAN: NL42TRIO0320623955


Shipping costs

 The shipping costs will automatically be calculated during checkout.

  Mailbox  Standard 
The Netherlands €3,90 €5,95
Belgium   €5,95
Germany   €5,95
Austria   €9,95
Denmark   €9,95
France   €9,95
Italy   €9,95
Luxembourg   €9,95
United Kingdom   €9,95
Rest of Europe   €17,95


We'll provide you with a Track & Trace, so you can keep an eye on your new lover before it arrives. If you're unable to select your country, please contact us at [email protected].

Very popular items might sell out sooner than anticipated, in which case we'll contact you with equally fantastic alternatives.

 

Estimated delivery time

NL 1 to 3 business days
Belgium, Germany & Luxembourg 2 to 5 business days
Rest of Europe Standard 3 to 14 business days

 

Please note that this is an indication, transit delays are out of our control. No rights can be derived from the provided information. 

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