Return Policy

Online return policy

We're confident that you'll love your new purchase! But, if it doesn’t make you smile to the fullest, you have the right to return it.

Unfortunately, we can’t accept any items that have been worn, washed or damaged. The original hangtag must be attached. Please note that sale items, This Is The Shit Vintage, underpants and sex toys can't be exchanged nor returned. 

You can return all other items within 14 days. To do so: Fill in the return form (also to be found in your parcel) and add it to your return shipment. Once we have received your return, your money will automatically be refunded on the account and payment method you used for your order. The return shipping costs are for your own expense. TITS is not responsible for returned items being lost or damaged in transit. If you bought your item online, you can also exchange or return it in our Amsterdam store. It's better for the planet and you can avoid paying shipping costs. 

Please be aware that our in-store return policy differs from that of our webshop! Online shopping dictates different laws to abide by. You can find our in-store return policy below.

NOTE: We strongly recommend taking a picture of the parcel with the label before you send it back to us. This way, you have more chance to get compensation if the parcel is lost in transit. TITS will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery.

Return address

T.I.T.S.
De Clercqstraat 78
1052 NK Amsterdam
The Netherlands

In-store return policy

If you bought something in our store, you can exchange your item(s) in-store within 14 days. Unfortunately, we can’t accept any items that have been worn, washed or damaged. Sale items, This Is The Shit Vintage, underpants and sex toys can't be exchanged. 

All other items must have the original hangtag atteched. You can exchange your item for something else or store credit. We won’t be able to give your money back. If you bought your item online, you're welcome to change the sizes of the same product in-store. 

If you have any questions or need advice, don't hesitate to contact us at [email protected]

Chamber of Commerce number: 62331949
VAT number: NL854771864B01
IBAN: NL75INGB0006731731
Telephone: 0031 (0)622449887